Terms of Service

Effective Date / Last Updated: April 18, 2026

These Terms of Service govern your use of QuietProtector websites, subdomains, checkout pages, landing pages, customer support channels, and your purchase of any products or services from us. By using the site, placing an order, or otherwise accepting these Terms, you agree to be bound by them and by our Privacy Policy.

1. Contracting Party and Scope

QuietProtector is the trade name used by Copyhero LLC and Tradone Limited. Copyhero LLC d/b/a QuietProtector operates this website and offers the products displayed on it. For physical mail and legal notices, our mailing address is Copyhero LLC d/b/a QuietProtector, 440 N Barranca Ave #3696, Covina, CA 91723, United States. For certain transactions, payment collection and processing may be carried out by Tradone Limited, Hong Kong, acting as an authorized payment collection partner. Accordingly, transaction records, billing descriptors, or payment confirmations may reflect Tradone Limited or another processing descriptor rather than the website brand name.

These Terms apply to quietprotector.com and affiliated subdomains, landing pages, checkout pages, and support communications that link to or reference these Terms.

2. Eligibility

You must be at least 18 years old, or the age of majority in your place of residence, to place an order or enroll in a subscription, membership, or auto-renewing program with us.

3. Orders, Pricing, and Payment

All orders are offers to purchase and are subject to acceptance by us. We may reject, limit, or cancel any order for reasons including inventory constraints, pricing errors, suspected fraud, legal compliance, or payment issues. If we cancel an order after charging you, we will refund the amount we charged in accordance with applicable law.

Prices, promotions, taxes, shipping charges, fees, and accepted payment methods are shown at checkout. The price and terms displayed at checkout at the time of purchase will govern that order unless a pricing error is obvious and material. Payment processing may be performed by third-party processors acting on behalf of the seller.

4. Subscriptions, Memberships, and Auto-Renewal Programs

If we offer any VIP membership, subscription, replenishment, auto-resupply, continuity, or other recurring-billing program, the material terms of that program will be disclosed on the enrollment page, offer page, or at checkout before you are charged. These material terms may include the amount or pricing method, billing cadence, trial period, renewal timing, included benefits, how to cancel, and when charges begin.

By enrolling in a recurring program, you authorize QuietProtector, including where applicable Tradone Limited acting as an authorized payment collection partner, to charge your selected payment method in the manner disclosed at enrollment until you cancel or the program ends. The amount, billing interval, trial or promotional period, renewal timing, cancellation method, and any other material terms will be disclosed before you complete enrollment.

You may cancel a recurring program before the next renewal using the cancellation method disclosed at sign-up. QuietProtector will provide a cancellation mechanism that is at least as easy to use as the method you used to enroll, where required by law. VIP membership support requests may be sent to vip@quietprotector.com. General support requests may be sent to support@quietprotector.com or made by calling +1-877-428-1729. Certain recurring programs may also be governed by supplemental policies, including the VIP Protector Subscription Policy and Annual Auto-Refill Policy below.

5. Shipping, Delivery, and Risk

We sell to customers in the United States and to selected international destinations where checkout is enabled. Availability of products, shipping methods, and destinations may change at any time and may be restricted by local law, import rules, carrier limitations, or product-safety requirements.

Orders may ship from U.S. or international warehouses, fulfillment partners, or suppliers depending on inventory, destination, and product availability. Estimated processing and delivery times are shown at checkout, in order confirmations, or in our Shipping Policy. Delivery dates are estimates unless we explicitly state otherwise.

If we cannot ship within the time we advertised, or within the time required by applicable law if no shipping timeframe was stated, we will provide notice and the options required by law, which may include consenting to a delay or canceling for a refund. Title and risk of loss pass upon delivery to the address you provide, except to the extent mandatory law in your jurisdiction provides otherwise.

6. Returns, Refunds, Warranty, and Shipping Protection

Our Refund & Returns Policy, Warranty Policy, Shipping Policy, Shipping Protection Terms (if purchased), and any product-specific written guarantee or warranty made available at the time of sale are incorporated into these Terms. If a product page, checkout page, or written offer clearly provides a more generous return, refund, or warranty promise than the default policy, that specific written offer will control for that purchase.

7. Product Use, Safety, and No Guarantee of Outcome

QuietProtector sells emergency preparedness, outdoor, survival, and household products. These products are intended to assist with preparedness and response, but they are not substitutes for professional rescue services, medical care, licensed advice, ordinary household safety planning, or compliance with manufacturer instructions and warnings.

You are responsible for using products safely and in accordance with all packaging, instructions, warnings, care guidance, and applicable law. Adult supervision is recommended where appropriate. Water filtration performance, heat retention, durability, and similar product outcomes depend on conditions of use, maintenance, storage, source conditions, and other factors beyond our control.

Nothing on our website, packaging, or in our communications is medical advice. Our products are not medical devices unless expressly identified as such.

8. Intellectual Property and Site Content

All content on our websites and materials, including text, graphics, product descriptions, logos, videos, downloads, layouts, and compilations, is owned by us or our licensors and is protected by applicable intellectual property laws. You receive a limited, revocable, non-exclusive, non-transferable license to access and use the site for your personal, lawful shopping or informational use.

Some website imagery, videos, or other illustrative content may be enhanced or generated using artificial intelligence or similar tools. Unless expressly stated otherwise, illustrative content is provided for marketing, educational, or demonstrative purposes and should not be interpreted as depicting a specific real person, event, or outcome.

9. User Content

If you submit reviews, comments, testimonials, photos, or similar content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that content in connection with our business, subject to applicable law. You represent that you have the rights necessary to submit the content and that it is not unlawful, infringing, misleading, or defamatory.

10. Prohibited Conduct

You may not use our websites or services to violate law, infringe intellectual property rights, interfere with site functionality or security, upload malware, harvest data without permission, impersonate another person, submit false information, or engage in abusive, fraudulent, or deceptive conduct.

11. Disclaimers

Except as expressly stated in a written warranty or guarantee made available by us, and to the maximum extent permitted by law, the websites, products, and services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted site availability or that products will prevent loss, injury, damage, illness, or any emergency outcome.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including where applicable liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or non-waivable consumer rights and remedies.

12. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the site, products, services, or these Terms. To the extent permitted by law, our aggregate liability for any claim relating to a specific order or product will not exceed the amount you paid for that order or product, unless a higher amount is required by non-waivable law.

13. Indemnification

You agree to indemnify and hold the applicable QuietProtector contracting entity, and its officers, directors, employees, affiliates, agents, and service providers, harmless from claims, losses, liabilities, damages, and expenses arising out of your unlawful conduct, your material breach of these Terms, or content you submit, except to the extent caused by our own negligence, misconduct, or breach of law.

14. Governing Law and Dispute Resolution

If you reside in the United States, these Terms and any dispute between you and us will be governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of any arbitration agreement in this section.

For U.S. residents, before beginning arbitration or filing a claim, you agree to attempt informal resolution by emailing support@quietprotector.com with a description of the dispute and the relief requested. If the dispute is not resolved within 30 days, either party may elect binding arbitration administered by the American Arbitration Association under its applicable consumer rules. Either party may instead bring an individual qualifying claim in small claims court, and either party may seek injunctive relief for misuse of intellectual property or other non-arbitrable claims. To the extent permitted by law, class, collective, consolidated, and representative proceedings are waived. You may opt out of arbitration within 30 days of your first purchase by emailing support@quietprotector.com with the subject line "Arbitration Opt-Out."

If you reside outside the United States, this dispute-resolution section applies only to the extent permitted by applicable law and does not deprive you of any mandatory rights to bring a claim in your country of residence or another forum required by law.

15. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time of your order or other relevant interaction will govern unless a later version is required by law or expressly accepted by you.

16. Contact

General support: support@quietprotector.com | +1-877-428-1729

VIP membership support: vip@quietprotector.com

Postal mail and legal notices: Copyhero LLC d/b/a QuietProtector, 440 N Barranca Ave #3696, Covina, CA 91723, United States